Prescriptions FAQs
Can your physicians prescribe medications for me?
Our doctors can prescribe any FDA approved medication to the pharmacy of your choice.
My medication was lost, stolen or misplaced. Can you replace it?
If the medication is not a controlled substance, our doctors can likely replace it. However, we cannot replace controlled substances. For that reason, it is important that you safeguard your medications to prevent loss or theft
My insurance company wants a prior authorization for a medication, can you assist?
We can usually help get your medication covered by insurance. Just call us or ask your pharmacy to fax us the rejection along with your insurance information. We will promptly submit a prior authorization request to your insurance company.
Can you mail me a paper prescription if desired?
No, we are 100% paperless and comply with state mandates to e-prescribe.
How do I transfer my prescription to a different pharmacy?
In most cases your pharmacist can coordinate the transfer. If they cannot assist, please call our Patient Success Coordinator at 855-263-7669 ext. 4 and we can help you.
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