Privacy

Privacy

Visit from your home
Our telehealth solution lets you visit your physician or therapist from the comfort and privacy of your home or other safe space.

Employer & insurance
Since we do not accept insurance, we do not submit claims or other information to your insurance carrier or employer.

Encryption
When having a consult or using our portal, data in transit is encrypted using 128-bit SSL and utilizing hashing techniques for protection of sensitive data. We additionally utilize AES encryption at the database layer to ensure that all sensitive data at rest is secured. End-to-end video feed security is ensured with AES-128 encryption and leverages Cryptographic Security Kernel, or CSK. Our technology is housed at a SSAE 16 SOC I Type II, PCI, HIPAA- and HITECH- compliant data center with multiple database servers (Microsoft SQL), web servers, load balancing technology and firewall with IPS.

Physical security
Our technology is housed at a SSAE 16 SOC I Type II, PCI, HIPAA- and HITECH- compliant data center with multiple database servers (Microsoft SQL), web servers, load balancing technology and firewall with IPS.

Payment security
We utilize Authorize.net for secure payment processing. We also employ multiple security processes and features to protect your credit card and bank accounts from fraud.